Predictive Dialler
Predictive Dialler systems increase your organisations call centre operations by maximising agents talk time with potential customers.
Research shows that a Predictive Dialler can increases an operative’s talk time from 40 mins to 57 minutes per hour. An increase of nearly 50%.
Other benefits include:
- • Reduced training time
- • Increased business standardisation with automated and scripted routines
- • Less duplication with automated CRMs and back office systems data integration
- • Inbound, Outbound and Blended call handling
- • Outbound agent-controlled, broadcast and predictive dialing
- • Answer Machine Detection
- • Full UK compliance capability
- • Web-based agent and administrative interfaces
- • Ability to have agents operate remotely
- • Integrated call recording
- • Three-Way calling within the agent application
- • Scheduled Callbacks
- • Ability to use standard Telephone lines and VoIP trunks
Predictive dialler works by using statistical algorithms to minimize the time that operatives spend waiting between conversations and the occurrence of someone answering when no agent is available.
Using Predictive dialler integral scripting also makes sure your team has the correct information to hand so that they follow the required process and say the right thing at the right time.
Predictive dialler systems need to meet Ofcom, Direct Marketing Association and Information Commissioner guidance as well as EU directives on nuisance calls and distance selling.
For more information on Predictive Dialler contact us today to arrange a preliminary talk.
